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Service Policy – Prime Express India

Shifting your home or office can be one of the most stressful experiences. At Prime Express India, our goal is to reduce your moving stress and ensure a smooth, safe, and timely relocation for you and your family. We follow a professional and step-by-step approach to make your move successful.


1. Pre-Move Survey

Our trained relocation experts conduct a pre-move survey to understand your requirements properly. During this survey, we:

  • Assess the total volume of goods to be shifted
  • Evaluate packing requirements
  • Explain packing and safety methods
  • Guide you about loading, transportation, and delivery process
  • Provide clear information regarding time, route, and precautions

2. Moving Proposal (Quotation)

After the survey, Prime Express India provides an obligation-free moving proposal that includes:

  • Complete cost estimate
  • Type of packing materials required
  • Vehicle/container size required
  • Expected pickup & delivery timeline
  • Applicable insurance options (if chosen)

3. Moving Protection & Packing

Our moving service includes professional packing and protection for every item. We use high-quality materials such as:

  • Corrugated boxes, bubble wrap, foam sheets
  • Stretch film, tapes, carton sealing
  • Blanket pads and protective covers for furniture
  • Special packing for fragile and valuable items

We also use proper item labeling stickers on each carton, including:

  • Packed items inside the box
  • Fragile marking for breakable goods
  • Handling instructions where required

4. Transportation

For safe transit, we use well-maintained covered moving vehicles with secure loading support.

We arrange vehicles as per the quantity of your goods, including different sizes like:

  • 14ft / 16ft / 18ft / 20ft / 24ft / 30ft / 50ft

For maximum safety, goods are transported using proper packing, systematic loading, and secure placement to avoid damage during movement.


5. Delivery & Unloading

We believe your home should be set up quickly after the move. Upon reaching the destination:

  • Goods are unloaded carefully
  • Cartons are shifted room-wise as instructed
  • Unpacking support is provided (if included in service)
  • Furniture and items are placed as per customer requirement
  • All packaging waste/debris is cleared afterwards

Customer Commitment

At Prime Express India, we are committed to:
✅ Safe packing and damage-free moving
✅ On-time pickup and delivery
✅ Trained staff and professional handling
✅ Transparent communication and fair pricing

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